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We are offering the following warranty for our vehicles:

Brands Coverage
PLUTO 24 months / 40,000 KMs, which occurs first
MARS 24 months / 40,000 KMs, which occurs first
NEPTUNE L6 series: including 1% parts with free of charge without warranty any more.
D6 series: One (1) year or 50,000KM which occurs first.
J6 series: 18 months /30,000 KM, which occurs first.
S6 series: including 1% parts with free of charge without warranty any more.
PALLAS Eighteen (18) months/30,000 KM, which occurs first.
JUPITER S6 series: Free spare parts account for 2% of order amount.
T6 series: including 1% parts with free of charge without warranty any more.

 

The parts under warranty are limited to engine, gearbox, front & rear axles and A/C only.

For warranty claims, we shall supply free replacement of the damaged parts to distributor by sea; no local labor charge will be undertaken by distributor.

Remark: The warranty period will officially and automatically start from the date (two months after the on-board-date). When claiming for warranty, the Vehicle Warranty Form should be submitted. The Form has to be furnished within one month after the repair date.

KINGSTAR has a professional and hard-working team of technicians and engineers to work for the technology and after sales service of all vehicles exported by Kingstar.

Before becoming members of KINGSTAR, they worked in automobile factories more than 8-15 years.

Their daily work mainly include the followings:

  • Supply recommended spare parts list
  • Spare parts packing
  • Handling warranty claims
  • Editing Parts Catalogs and Workshop manual
  • Technical support on vehicles   
  • Assist manufactures for the quality control on the vehicles under making.

1 . For any warranty claim, the overseas distributor shall download the following Vehicle Warranty Form first.

Vehicle Warranty Form

2 . After filling the form, send the form together with necessary pictures by E-mail to KINGSTAR

3 . For normal damaged parts claims, KINGSTAR service team will reply the distributor within 3 working days.

4 . For serious vehicle problem, it will take us 5 working days to reply the distributor, since our service team has to report it to the manufacturer for final judgment

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